The client wanted to upskill its Customer Success team to build profound relationships with the existing customers and explore new opportunities. The team wanted to learn the ‘Art of Account Mining’ to leverage the unique information they had about their customer base and derive additional business value from it. Additionally, they wanted to overcome the many challenges faced due to hybrid work settings and tackle people and teamwork conflicts across verticals of the organization.
The client chose AntWalk’s Amplify to turbocharge its employees with hands-on experience in account building and critical thinking. The client needed a customized solution, alongside accomplished experts who are aligned with the company’s business objectives and industry landscape. The live cohort classes and contextualized curriculum helped the Customer Success Managers boost customer satisfaction and retention, resulting in proven ROI on the program.
AntWalk’s Amplify Program has given the client’s Customer Success team a positive shift in the mindset, enhancing their problem-solving and account mining skills that will result in revenue generation through upselling and cross-selling activities. The learners also learned to perform extensive upfront diligence before client interaction and demonstrated visible trust, accountability, ownership, respect for leadership, and effective communication amongst them.
Thanks to AntWalk for delivering a customized program to suit our business needs and enhance the knowledge of the Customer Engagement Team. I have seen this as one of the best programs delivered, AntWalk took extra efforts to get the right mix of Subject Matter Experts.— Sr. VP– Head Global Customer Engagement
The client is a visionary Cloud managed services company specializing in mission-critical workloads of large enterprises with stringent compliances. They cater to 60+ Fortune 500 companies in 25 countries with adherence to local and global compliances.
IT Services and IT Consulting
8 Handpicked Industry Experts From IT/ITES, Customer Success, Account Management & Emotional Intelligence
Contextualised Curriculum Across 6 Competencies
Application-Oriented Program Through 10+ Hands-On Activities
AntWalk created a “Custom Amplify” solution for the client to address these challenges.
It was a well-balanced program with the correct mix of subject matter experts. The sessions were quite engaging and our perspective toward customer success has changed for good. Kudos to everyone.— AVP Customer Success, AntWalk Cohort Learner
The success of a company is positively aligned with the success of its workforce. Keeping this in mind, the client decided to invest in its workforce development. With AntWalk’s Amplify – Customer Success Excellence Program, the client was able to unveil the true potential of its Customer Success Team with contextualized curriculum delivered by industry experts.
This resulted in positive business outcomes and steep professional growth of the employees, aligning their future goals. By associating with AntWalk for the Amplify program, the client took a greater step forward to join us in our mission to create an intelligent workplace with happier and more fulfilled employees.